Module six of the guide
What Basetao covers, and what it says it does not
Basetao publishes both halves: a payout table with five situations and three cover levels, and an inspection page that names three things it will not look at. Read together they tell you exactly which risks you are carrying.
Half one
The inspection has a written boundary
On arrival at the warehouse, Basetao states that professional inspectors assess colour against your order, visible damage, stains, the size printed on the label, the model and the version number. Photographs are taken and uploaded, normally the same day, at no charge and without a limit on how many.
Then it names the exclusions. Colour difference and actual size difference are not in the inspection scope. Colour discrepancies, sizing errors and user experience are listed again under Please Note. For electronic and digital products the check is external only, with no accessory count and no power on, and the page states that functional issues are therefore not covered under the insurance policy.
One more clause is easy to miss: where something cannot be verified, such as the absence of visible damage or stains, the page says it will be assumed you reached an agreement with the seller.
Half two: the payout table
This is unusual. Most agents describe insurance in prose. Basetao publishes a grid, which means you can actually reason about it.
Work out the premium and the payout for your parcel
Everything this calculator uses is published on the Basetao insurance policy page: 2 percent for basic cover, 4 percent for full, stated for parcels with a maximum product value of 3500 CNY, and the five row payout table above. It does no guessing.
Historical policy model, recorded August 2026. The result illustrates the published table; it is not a current insurance quote or a promise that a claim will be paid. Confirm eligibility, exclusions and the conflicting lost-parcel terms before purchase.
Rates and percentages from the Basetao insurance policy page, read 2026-08-04. Insurance terms change. Confirm on the official page before you rely on a number here.
The contradiction we are not going to smooth over
The lost parcel line is published twice, with different numbers
In the prose near the top of the insurance page, a lost parcel is described as a full refund of the shipping fee, the service fee and half the value of the parcel, with a full refund for fully insured parcels. In the table at the bottom of the same page, a lost parcel under basic cover is 33 percent.
Half is not 33 percent. The same mismatch appears on the China customs row, where the prose says half and the table says 50 percent, which at least round to the same idea.
We are not going to pick one and present it as the answer, because we do not know which one their finance desk applies. What we would do before insuring a parcel of any real value is ask support in writing which reading governs, and keep the reply.
The conditions attached
A payout table is only as good as the fine print under it. Here is that fine print, restated.
| Condition | What it means in practice |
|---|---|
| The policy applies to Buy for me orders | For Ship for me the page states a maximum insurance amount of 200 RMB, not a percentage of value. |
| Broken items need a valid unboxing video | Film the parcel being opened, every time, before you cut anything. It costs nothing and it is the stated evidence. |
| Report problems within 7 days of receiving the parcel | After that the page states Basetao will not take responsibility. The after sale page sets a tighter 24 hours for missing or damaged items. |
| Do not accept a visibly damaged parcel | The page asks you to refuse delivery and report it, rather than sign for it and complain afterwards. |
| Tracking that says delivered is not a lost parcel | A parcel marked delivered that never appeared is outside this policy. |
| Import duties and taxes are not covered | They are yours. See the costs page for where they land. |
| Basetao may refuse insurance on a specific parcel | Stated as at its sole discretion, with advance notice to the user. |
All rows from the Basetao insurance policy and after sale service pages, read 2026-08-04.
What to do with all this
Film the unboxing
It is the named evidence for a broken item claim, it takes thirty seconds, and you can delete it once the parcel is fine.
Close the size gap before you pay
Sizing error is outside the inspection, so the 1.5 CNY measurement service and a question to the seller are the only two tools that work.
Insure by consequence, not by habit
The question is not whether the parcel will go wrong. It is whether you could absorb it if it did.
Get the ambiguous bits in writing
The lost parcel line is the obvious one. A support reply in your inbox is worth more than a paragraph on a policy page.
How to read the QC photos when they arrive
The photographs are free and the number of them is not capped, which means the limiting factor is what you thought to ask for, not what it costs.
Start from the two things the inspection already covered
Colour against your order, visible damage, stains, the size printed on the label, and the model or version number. If one of those is wrong, you are inside the inspection and you have a case.
Then look for the three it did not
Shade against your screen, the gap between a printed size and a tape measure, and anything that only shows up once you wear it: all three are written off as out of scope. Electronics get a look at the outside, nobody tallies what came in the box, and nothing is powered up. Those are the frames you have to read for yourself.
Ask for the specific shot before you approve
A sole, a stitch line, a label, a serial, the inside of a lid. Asking is free and the parcel is still in the warehouse. After it flies, the only route left is the seller, inside the window the after sale page sets, and Basetao asks you to report problems within 7 days of receiving the parcel.